Privacy policy

Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how Wahrnehmungsgestalter GmbH, operating the Pawsnest online store ("Pawsnest", "we", "us"), collects, uses and protects your personal data when you visit pawsnest.uk or place an order. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Controller

Wahrnehmungsgestalter GmbH (operating Pawsnest), Graf-Berthold-Weg 4, 91097 Oberreichenbach, Germany. Email: support@pawsnest.uk.

2. What data we collect

Contact and order details: name, billing and shipping address, email, phone, order history.
Payment data: processed by our payment providers; we do not store full card numbers.
Technical data: IP address, device and browser information, cookies and usage data.
Communications you send us.

3. Purposes and legal bases (Art. 6 UK GDPR)

Processing and delivering your orders and providing customer service - performance of a contract (Art. 6(1)(b)).
Meeting legal, tax and accounting obligations - legal obligation (Art. 6(1)(c)).
Operating, securing and improving our store, and analytics/marketing where permitted - legitimate interests (Art. 6(1)(f)) or your consent (Art. 6(1)(a)) where required.

4. Cookies

We use necessary cookies to operate the store and, with your consent, analytics and marketing cookies. You can manage your preferences via our cookie banner and your browser settings.

5. Recipients and processors

We share data only as necessary with service providers acting as our processors, including our e-commerce platform (Shopify), payment providers, shipping carriers and analytics tools. Where data is transferred outside the UK, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

6. Retention

We keep personal data only as long as necessary for the purposes above and to meet statutory retention periods (for example tax and commercial law), after which it is deleted or anonymised.

7. Your rights

Under the UK GDPR you have the right to access, rectify, erase, restrict or object to processing, and the right to data portability. Where processing is based on consent, you may withdraw it at any time. To exercise your rights, contact support@pawsnest.uk.

8. Complaints (Art. 77 UK GDPR)

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) - www.ico.org.uk, helpline 0303 123 1113.